Terms and Conditions
1. Contract
These terms explain how we make bookings for your travel or holiday. When you book with us, we act as an agent and arrange a contract between you and the travel provider(s) (such as airlines, tour operators, cruise lines, or accommodation providers) named on your receipt.
- If you book a package holiday, you will have one contract with the main provider.
- If you book separate travel services, you will have separate contracts with each provider.
We are not responsible for the actions or services of these providers. Their own Terms and Conditions apply to your booking, and we strongly recommend that you read them carefully. Copies are available on request.
Our Terms of Business are governed by English law, although you may choose the law of Scotland or Northern Ireland if you prefer.
All travel arrangements we offer are an invitation for you to make an offer to the supplier. We may accept or decline that offer on the supplier’s behalf.
2. Booking Details
When you make a booking, we will confirm all details with you before proceeding. Once confirmed, we will arrange the booking with the relevant supplier(s).
Please check all documents carefully when you receive them, especially names, dates, and times. Any errors must be reported immediately. Changes may result in extra charges.
Names must match the relevant passport exactly.
The information you provide will only be shared with suppliers or authorities necessary to arrange your travel, such as immigration or customs officials. This includes sensitive information (e.g. medical conditions, dietary or religious requirements). If this information cannot be shared, we may not be able to complete your booking.
By making a booking, you consent to this use of your information. Full details of our data protection policy are available on request.
3. Payment
A deposit or full payment is required at the time of booking. If only a deposit is paid, the remaining balance must be paid by the stated due date.
If full payment is not received on time, the supplier may cancel your booking and apply cancellation charges in line with their Terms and Conditions.
4. Cancellation and Changes
All cancellation or amendment requests must be made in writing and take effect only when we receive them.
Suppliers may charge cancellation or amendment fees (up to 100% of the booking cost). In addition, our own service charges will apply (see Section 11).
5. Insurance
Many suppliers require travel insurance as a condition of booking. Even where it is not required, we strongly recommend that you take out comprehensive travel insurance to cover:
- Cancellation
- Medical expenses and repatriation
- Loss of baggage or money
- Other unexpected costs
You must disclose any pre existing medical conditions as failure to do will invalidate your chosen policy.
6. Financial Protection
Package holidays are protected by the package organiser and you will receive an ATOL certificate which gives you full financial protection with every booking.
We act only as an agent and have no liability beyond what is provided under the ATOL scheme.
7. Passports, Visas, and Health
We can provide general guidance on passport, visa, and health requirements, but it is your responsibility to ensure you meet all entry requirements.
Most countries require passports to be valid for at least six months after return. Airlines also require specific photographic ID for UK domestic flights.
Check visa and health requirements with the relevant embassy or your doctor before travel. We are not responsible if you are unable to travel due to non-compliance.
8. Final Travel Arrangements
Ensure all documents are correct and arrive at the airport in good time.
Some airlines require flight reconfirmation before departure. Please check with us at least 72 hours before travel. Failure to reconfirm may result in being denied boarding with no refund.
9. Complaints
Your travel contract is with the supplier(s). Any problems during your trip must be reported immediately to the supplier or their local representative.
If issues are not reported at the time, compensation may be reduced or refused.
If you wish to complain after returning home, contact the supplier directly. We can assist if needed.
If the issue involves us or another ABTA member and cannot be resolved, you may use ABTA’s Alternative Dispute Resolution (ADR) scheme or the EU Online Dispute Resolution platform.
