Privacy Policy
This privacy policy explains how Waltham Abbey Travel collects, uses, and protects your personal information when you contact us or use our services.
Topics Covered
- How we collect your information
- How we use your information
- Legal basis for processing
- Marketing communications
- Our websites
- Access to and correction of your information
- Cookies
- Changes to this policy
- How to contact us
How We Collect Information About You
We collect personal information when you:
- Register with us
- Make an enquiry or booking
- Complete customer surveys or provide feedback
We also collect website usage data through cookies.
How We Use Your Information
We use your information to:
- Process your holiday booking
- Arrange and manage your travel services
- Ensure your travel plans meet your requirements
This may involve sharing relevant details with travel suppliers such as airlines, hotels, and transport providers.
We may also use your information to:
- Manage your account
- Personalise your website experience
- Contact you about products and services that may interest you (where you have agreed)
By agreeing to this privacy policy, you allow us to use your personal information to provide relevant and appropriate services.
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. We do not share your information with other companies for their marketing purposes.
Sharing Your Information
As a travel agent, we may be required to share your personal details with:
- Airlines, hotels, and transport providers
- Security and credit-checking agencies
- Financial institutions
- Public authorities such as customs, border control, and immigration, where required by law
Your data may be stored and processed in the UK, the European Economic Area (EEA), or in certain cases outside the EEA. Data protection laws outside the EEA may be less robust.
We will only transfer personal data outside the EEA where:
- The destination country is approved by the European Commission
- The recipient is a US company certified under Privacy Shield (where applicable)
- The recipient is contractually required to protect the data and follow our instructions
- We are legally required to provide the information to a government authority
We will not share your information with any party not involved in your travel arrangements unless legally required to do so.
Legal Basis for Processing
We process personal data on the following legal grounds:
Consent
We rely on your consent for certain activities, such as marketing. You may withdraw consent at any time by contacting us.
Contract
Most data processing is necessary to fulfil your holiday booking contract. We usually retain this data for up to seven years after your holiday ends.
Legal Obligations
We are required to retain certain information for legal and accounting purposes, typically for up to seven years.
Legitimate Interests
We use data to manage and improve our business operations. These interests do not override your privacy rights.
Marketing
We may send you information about our products and services, as well as those of other companies within our group, if you have given consent.
You can opt out of marketing communications at any time by emailing: gay@watravel.co.uk
Our Websites
We may use personal information collected through our website to:
- Monitor and improve website performance
- Respond to enquiries
- Protect the security of our website
- Send service notices or promotional messages
- Promote our products and services
If you do not wish to receive marketing communications, please contact us using the details below.
Access to Your Information and Corrections
You have the right to request a copy of the personal information we hold about you.
To request access, or to correct or remove inaccurate information, please contact us at: gay@watravel.co.uk
Cookies
Cookies are small text files stored on your device that help us analyse website usage and improve functionality.
You can disable cookies in your browser settings. However, some website features may not work properly if cookies are disabled.
For more information, visit:
Other Websites
Our website may contain links to third-party websites. This privacy policy applies only to Waltham Abbey Travel’s website, so please review the privacy policies of any other sites you visit.
Changes to This Privacy Policy
We regularly review and update this policy. The latest version will always be available on our website.
Last updated: 15 December 2025
How to Contact Us
If you have any questions about this privacy policy or the information we hold about you, please contact us at:
